1. Information We Collect

Personal Information

We may collect personal data that you voluntarily provide through website forms, quote requests, surveys, appointment requests, or other interactions. This may include:

• Name
• Email address
• Phone number
• Address or service location (if provided)
• IP address
• Any other information you choose to provide

Automatically Collected Data

When you visit our website, certain data may be collected automatically, such as:

• Browser type and version
• Device type and operating system
• Pages visited and actions taken on the site
• IP address and general location data
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use your information to:

• Respond to inquiries, quote requests, and service questions
• Provide service-related communications (scheduling, updates, and follow-ups)
• Send promotional emails or text messages (with your consent where required)
• Improve our services, website content, and user experience
• Maintain internal records, quality control, and customer support
• Protect our rights, prevent fraud, and comply with legal obligations
• Customize communications and marketing using automated systems (and, where applicable, AI-assisted tools)

Legal Basis (GDPR/UK GDPR, where applicable)

We process your data under one or more of the following:

• Your consent
• Contractual necessity
• Legitimate interest
• Legal obligation

3. Communications & Marketing

By submitting a form, quote request, survey, or appointment request, you may receive communications from Rowe Services & Maintenance, LLC via email, phone call, or SMS related to your request and our services.

Text Message Policy (SMS)

By providing your phone number and submitting any form on our website, you consent to receive text messages from Rowe Services & Maintenance, LLC related to your inquiries, appointments, updates, and promotional offers. Message frequency may vary. Message and data rates may apply. To opt out, reply “STOP” at any time. For help, reply “HELP” or contact us at (352) 572-0650. Your information will be handled according to this Privacy Policy.

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Replying “STOP” to any marketing text message
• Contacting us directly (see Section 10)

We aim to comply with applicable laws, including the CAN-SPAM Act, TCPA, and A2P 10DLC requirements where applicable.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Enable essential website features
• Analyze traffic and site usage
• Improve site performance and user experience
• Support marketing and advertising efforts (if used)

You may disable cookies in your browser settings, though doing so may limit certain functionality.

5. Sharing of Your Information

We do not sell your personal information. We may share your data with:

• Trusted service providers who help us operate our website or business (such as website hosting, analytics, email/SMS providers, or CRM platforms)
• Professional advisors (as needed)
• Legal authorities if required to comply with law, court order, or legal process, or to protect rights and safety

All vendors/service providers are expected to keep your data secure and confidential and to use it only for providing services to us.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes described in this policy
• Maintain business and operational records
• Meet legal, regulatory, or contractual obligations

You may request deletion of your data at any time (see Section 7).

7. Your Rights

Depending on your location, you may have rights regarding your personal information.

For EU/UK Residents (GDPR/UK GDPR)

You may have the right to:

• Access, correct, or delete your personal data
• Object to processing or withdraw consent
• Request restriction of processing
• Request data portability
• Lodge a complaint with your Data Protection Authority

For California Residents (CCPA/CPRA)

You may have the right to:

• Know what personal information we collect and how we use it
• Request deletion of personal information (subject to exceptions)
• Opt out of the “sale” or “sharing” of personal information (if applicable)
• Not be discriminated against for exercising privacy rights

To exercise your rights, contact us at: team@roweservices.com

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

9. Data Security

We implement reasonable, industry-standard security measures designed to protect personal information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy, want to update your preferences, or wish to exercise your privacy rights, contact us:

Rowe Services & Maintenance, LLC
Email: team@roweservices.com
Phone: (352) 572-0650
Address: Grand Island, Florida, USA

11. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be posted on this page with a new “Effective Date” and “Last Updated” date. Your continued use of the website signifies acceptance of the updated policy.